Rovo Terms & Conditions

1. INTRODUCTION


1.1. Welcome to Rovo! These terms and conditions govern your use of Rovo and the products, features, apps, websites, services, technologies that we offer, henceforth collectively referred to as “Rovo”, “Rovo Products” or “Products”. These terms are applicable in all cases except where we expressly state that separate Terms (and not these) apply.


1.2. By using our Products, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our products.


1.3. If you register with Rovo, submit any material to our products or use any of our products, we will ask you to expressly agree to these terms and conditions.


1.4. You must be at least 13 years of age (or the minimum legal age in your country) to use our products; by using our products or agreeing to these terms and conditions, you warrant and represent to us that you are at least 13 years of age or the minimum legal age in your country to use our products. 


1.5. our products uses cookies; by using our products or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.


2. LICENSE TO USE ROVO


2.1. You may only use our products for your own personal, and you must not use our products for any other purposes (including commercial). 


2.2. Notwithstanding Section 2.1, you may only use Rovo for commercial purposes if you have been registered and approved as a Partner or service provider on Rovo. 


2.3. Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our products.


2.4. Unless you own or control the relevant rights in the material, you must not:


(a) republish material from our products (including republication on another website or service);

(b) sell, rent or sub-license material from our products;

(c) show any material marked confidential from our products in public;

(d) exploit material from our products for a commercial purpose; or

(e) redistribute material from our products.


2.5. We reserve the right to restrict access to areas of our products, or indeed our whole website or app, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our products.


3. RSS FEED


3.1. You may access our RSS feed using an RSS reader or aggregator.


3.2. By accessing our RSS feed, you accept these terms and conditions.


3.3. Subject to your acceptance of these terms and conditions, we grant to you a non-exclusive, non-transferable, non-sub-licensable licence to display content from our RSS feed in unmodified form on any non-commercial website owned and operated by you, providing that you must not aggregate our RSS feed with any other feed when displaying it in accordance with this Section 4.3.


3.4. It is a condition of this licence that you include a credit for us and hyperlink to our products on each web page where the RSS feed is published (in such form as we may specify from time to time, or if we do not specify any particular form, in a reasonable form).


3.5. We may revoke any licence set out in this Section 4 at any time, with or without notice or explanation.


4. ACCEPTABLE USE


4.1. You must not:


(a) use our products in any way or take any action that causes, or may cause, damage to our products or impairment of the performance, availability or accessibility of our products;

(b) use our products in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) use our products to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting on or in relation to our products without our express written consent;

(e) access or otherwise interact with our products using any robot, spider or other automated means, except for the purpose of search engine indexing;

(f) violate the directives set out in the robots.txt file for our products; or

(g) use data collected from our products for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).


4.2. You must not use data collected from our products to contact individuals, companies or other persons or entities outside of Rovo products.


4.3. You must ensure that all the information you supply to us through our products, or in relation to our products, is true, accurate, current, complete and non-misleading.


5. USE ON BEHALF OF ORGANISATION


5.1. If you use our products or expressly agree to these terms and conditions in the course of a business or other organisational project, then by so doing you bind both:


(a) yourself; and

(b) the person, company or other legal entity that operates that business or organisational project,

to these terms and conditions, and in these circumstances references to "you” in these terms and conditions are to both the individual user and the relevant person, company or legal entity, unless the context requires otherwise.


6. REGISTRATION AND ACCOUNTS


6.1. To be eligible for an account on our products under this Section 6, you must be qualified to do so as per section 1.4 above.


6.2. You may register for an account with our products by completing and submitting the account registration form on our products.


6.3. You must not allow any other person to use your account to access our products.


6.4. You must notify us in writing immediately if you become aware of any unauthorised use of your account.


6.5. You must not use any other person's account to access our products, unless you have that person's express permission to do so.


6.6. You must use the same name that you use in everyday life.


6.7. You must provide accurate information about yourself.


6.8. You must create only one account (your own) and use it for personal purposes only unless you are qualified to use it for commercial purposes as per section 2.2 above.


7.  USER LOGIN DETAILS


7.1. If you register for an account with our products, you will be asked to provide either an email and password or your social identity through a 3rd party provider such as Facebook, Google and/or other similar services.


7.2. Your username must not be liable to mislead and must comply with the content rules set out in Section 27; you must not use your account or user ID for or in connection with the impersonation of any person. 


7.3. You must keep your password confidential.


7.4. You must notify us in writing immediately if you become aware of any disclosure of your password.


7.5. You are responsible for any activity on our products arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.


8. CANCELLATION AND SUSPENSION OF ACCOUNT


8.1. We may:


(a) edit your account details;

(b) temporarily suspend your account; and/or

(c) cancel your account, at any time in our sole discretion, providing that if we cancel any services you have paid for and you have not breached these terms and conditions, you will be entitled to a refund of any amounts paid to us in respect of those services that were to be provided by us to you after the date of such cancellation; we will give you reasonable written notice of any cancellation under this Section 8.1.


8.2. You may cancel your account on our products by sending an email to us at support@rovo.co . If you are on a Rovo Pulse subscription, you will not be entitled to any refund if you cancel your account in accordance with this Section 8.2.


9. SOCIAL FEATURES


9.1. Registered users will have access to such additional features on our products as we may from time to time determine, which may include: 


(a) facilities to complete a detailed personal profile on our products, to publish that profile on our products, and to restrict the publication of that profile to particular groups or individuals registered on our products;

(b) facilities to create groups, manage groups that you have created, join and leave groups, and share information amongst group members;

(c) facilities to create teams, manage teams that you have created, join and leave teams, and share information amongst team members;

(d) the facility to send private messages via our products to particular groups or individuals registered on our products; and

(e) the facility to host games, lessons, tournaments and share them with particular groups, particular individuals registered on our products or publicly to groups or individuals who have not registered on our products ; and

(f) the facility to post and publish text and media on our products.


9.2. You acknowledge that we cannot be held responsible for the behaviour of our users, either on or off our products, and we cannot guarantee that any information provided by a user is true, accurate, complete, current and not misleading; and subject to Section 30.1 you will not hold us liable in respect of any loss or damage arising out of any user behaviour or user information.


9.3. You agree to the publication of posts, messages, comments or other articles relating to you, by others, on our products; you acknowledge that such posts may be critical or defamatory or otherwise unlawful; and, subject to Section 30.1, you agree that you will not hold us liable in respect of any such posts, irrespective of whether we are aware or ought to have been aware of such posts.


10. PERSONAL PROFILE AND DATA


10.1. All information that you supply as part of a personal profile on our products must be true, accurate, current, complete and non-misleading.


10.2. You must keep your personal profile on our products up to date.


10.3. Personal profile information must also comply with the provisions of Section 4 and Section 27.


11. SUBSCRIPTIONS


11.1. Rovo provides a premium subscription service that registered users of Rovo can sign-up for. This premium service gives subscribers access to additional features and benefits for a fee. This section contains terms governing the premium subscription  henceforth also referred to as ‘Subscription’ or ‘Rovo Premium’.


11.2. To become a subscriber to Rovo Premium , you must pay the applicable subscription fees after you have signed up for Rovo Premium. We will send you an acknowledgement of your order. The contract between us for the supply of Rovo Premium shall come into force upon the issue of the order acknowledgement.


11.3. You will have the opportunity to identify and correct input errors prior to making your order through the Rovo Premium sign-up process in the Rovo app or website.


11.4. For so long as your account and subscription remain active in accordance with these terms and conditions, you will benefit from the features specified on our products in relation to your subscription type.


11.5. We may from time to time vary the benefits associated with a subscription in order to improve our overall product offering to you. By giving you written notice of the variation, providing that, if in our reasonable opinion such a variation results in a substantial loss of value or functionality, you shall have the right to cancel your subscription, and we will refund to you any amounts paid to us in respect of any period of subscription after the date of such cancellation.


11.6. At the end of any period of subscription for which you have paid, and subject to the other provisions of these terms and conditions, your subscription will be automatically renewed and you must pay to us the applicable subscription fees, unless you cancel the subscription using the cancellation facility on our products before the date of renewal.


12. PAYMENTS & FEES


12.1. The fees in respect of our products & services will be as set out on our products from time to time.


12.2. All amounts stated in these terms and conditions or on our products are stated inclusive of GST or VAT, where applicable.


12.3. You must pay to us the fees in respect of our products services in advance, in cleared funds, in accordance with any instructions on our products.


12.4. We may vary fees from time to time by posting new fees on our products, but this will not affect fees for services that have been previously paid.


12.5. If you dispute any payment made to us, you must contact us immediately and provide full details of your claim.


12.6. If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:


(a) an amount equal to the amount of the charge-back;

(b) all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);

(c) an administration fee of SGD 50.00 including GST; and

(d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 12.6 (including without limitation legal fees and debt collection fees),

and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 12.6.


12.7. If you owe us any amount under or relating to these terms and conditions, we may suspend or withdraw the provision of services to you.


12.8. We may at any time set off any amount that you owe to us against any amount that we owe to you, by sending you written notice of the set-off.


13. DISTANCE CONTRACTS: CANCELLATION RIGHTS AS A CONSUMER


13.1. This Section 13 applies if and only if you offer to contract with us, or contract with us, as a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession.


13.2. You may withdraw an offer to enter into a contract with us through our products, or cancel a contract entered into with us through our products, at any time within the period:


(a) beginning upon the submission of your offer; and

(b) ending at the end of 14 days after the day on which the contract is entered into,

(c) subject to Section 13.3. You do not have to give any reason for your withdrawal or cancellation.


13.3. You agree that we may begin the provision of services before the expiry of the period referred to in Section 13.2, and you acknowledge that, if we do begin the provision of services before the end of that period, then:

(a) if the services are fully performed, you will lose the right to cancel referred to in Section 13.2; 

(b) if the services are partially performed at the time of cancellation, you must pay to us an amount proportional to the services supplied or we may deduct such amount from any refund due to you in accordance with this Section 13.


13.4. In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 13, you must inform us of your decision to withdraw or cancel (as the case may be). You may inform us by means of any clear statement setting out the decision. In the case of cancellation, you may inform us using the cancellation form that we will make available to you. To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of the right to cancel before the cancellation period has expired.


13.5. If you withdraw an offer to contract, or cancel a contract, on the basis described in this Section 13, you will receive a full refund of any amount you paid to us in respect of the offer or contract, except as specified in this Section 13.


13.6. We will refund money using the same method used to make the payment, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.


13.7. We will process the refund due to you as a result of a cancellation on the basis described in this Section 13 without undue delay and, in any case, within the period of 14 days after the day on which we are informed of the cancellation.


14. SERVICE PROVIDER REGISTRATION AND ACCOUNTS


14.1. This Section 14 applies to you if you are, or wish to be, a service provider offering services to registered and unregistered users of Rovo through "Rovo for Partners", or any other of our products.


14.2. To be eligible for a service provider account on our products under this Section 14, you must be operating a business and: 


(a) if you are a sole trader, you must be at least 18 years of age;

(b) if you are a partnership, you must be established under the laws of your country; and

(c) if you are a limited company or other limited liability entity, you must by established under the laws of your country.


14.3. You may register for a service provider account on our product - “Rovo for Partners” by following the registration process, subject to Section 5 above.


15. REVIEWS


15.1. We publish reviews of products and services on our products.


15.2. Reviewers are or may be independent from us; accordingly, reviews published on our products do not necessarily reflect our views and opinions.


15.3. You acknowledge that reviews published on our products may be out of date, biased, partial, misleading and/or inaccurate.


15.4. You should not rely upon reviews published on our products to make decisions or determine courses of action, and you should conduct your own research before making a decision or embarking upon a course of action.


15.5. Subject to Section 28.1, we will not be liable to you for any loss or damage arising from any reliance you may place on any review published on the website.


15.6. You agree to the publication of reviews relating to you and your business, by others, on our products; you acknowledge that such reviews may be critical or defamatory or otherwise unlawful; and, subject to Section 28.1, you agree that you will not hold us liable in respect of any such reviews, irrespective of whether we are aware or ought to have been aware of such reviews.


16. USER REVIEWS


16.1. We publish reviews by users on our products.


16.2. Any user may submit reviews for publication on our products, subject to these terms and conditions.


16.3. Your reviews must be honest, reasonable and bona fide reviews of the subject matter.


16.4. You may only post a review if you have experienced, used or otherwise purchased the product or service that you are reviewing.


16.5. You must not post a review if:


16.5.1. you have a financial interest in the subject matter of the review;


16.5.2. you are an owner, partner, member, employee, business partner or affiliate of any person who has a financial interest in the subject matter of the review; and/or


16.5.3. you are otherwise connected with, or related to, any person who has a financial interest in the subject matter of the review.


16.6. For the avoidance of doubt, your reviews constitute "your content" for the purposes of Section 25 and Section 26.


16.7. You acknowledge that we may publish and otherwise use, in conjunction with your reviews, the name you provide to us OR your user ID, but we shall have no obligation to do so.


16.8. You hereby waive all your moral rights in your reviews to the maximum extent permitted by applicable law and warrant that all other moral rights in your reviews have been waived to the maximum extent permitted by applicable law.


16.9. You acknowledge that the user reviews published on our products are submitted by users, and that we do not usually review, approve or edit such reviews; accordingly, we do not warrant the completeness or accuracy of the user reviews.


17. SERVICE PROVIDER LISTINGS


17.1. This section describes the terms in relation to products or services including but not limited to sports coaching, fitness instruction, physical products, facilities bookings, memberships, tournaments or other services (henceforth referred to as “listings”) you provide either as a servicer provider, partner or registered user to other users on Rovo. 


17.2. If you register with our products as a service provider, you will be able to submit such listings to be purchased or booked by users of Rovo.


17.3. To create a listing on our products, you should take the following steps: 


(a) Register for a partner account on Rovo for Partners

(b) Access the module for the service you wish to list (eg. Tournaments)

(c) Create the listing by completing the required information as per the instructions


17.4. Listings that are submitted will be automatically processed.


17.5. Without prejudice to our other rights under these terms and conditions, we reserve the right to reject, unpublish and/or delete any listings that breach these terms and conditions or that do not meet any additional guidelines for listings published on our products; and if we reject, unpublish or delete a listing for any of these reasons, we will not refund any fees you may have paid to us in respect of the listing.


17.6. If we permit the publication of a listing, it will remain published on our products for the relevant period set out on our 

products from time to time, subject to these terms and conditions.


17.7. Listings submitted to our products must be true, fair, complete and accurate in all respects. 


17.8. Listings submitted to our products must constitute bona fide listings relating to sports & fitness related products or services.


17.9. Listings must be allocated to the appropriate category or categories. If you cannot identify an appropriate category for a listing, please contact us.


17.10. You must keep your listings up to date using our products interface; in particular, you must remove any listings in respect of products or services that have ceased to be available.


18. SERVICE RULES


18.1. The only services that may be the subject of a listing on our products are services falling within the following categories: 


(a) Sports or Fitness Coaching/ Instruction; or

(b) facility booking; or

(c) sports tournaments; or

(d) any other sports related products or services.


18.2. You must not use our products to advertise, buy, sell or supply intangible products or downloadable products.


18.3. You must not advertise, buy, sell or supply through or in relation to our products any service that: 


(a) breaches any law, regulations or code, or infringes any person's intellectual property rights or other rights, or gives rise to a cause of action against any person, in each case in any jurisdiction and under any applicable law;

(b) involves the supply, distribution or publication of any material that would, if published on our products by you, contravene the provisions of Section 4 or Section 25; or

(c) relates to drugs, narcotics, steroids or controlled substances; relates to pornography or obscene, indecent or sexually explicit materials; encourages or facilitates criminal acts or civil wrongs; or encourages or facilitates the infringement of any intellectual property right.


19.  THE BUYING AND SELLING PROCESS


19.1. You agree that a contract for the purchase and supply of a service or services will come into force between you and another registered website user, and accordingly that you commit to purchasing or supplying the relevant service or services, in the following circumstances: 


(a) a buyer must add the services he or she wishes to purchase and then proceed to the checkout;

(b) if the buyer is a new user, he or she must create a Rovo account with the website and log in; otherwise, the buyer must enter his or her login details;

(c) once the buyer is logged in, he or she must select the preferred date and time for the supply of the services if applicable and confirm the order and his or her consent to these terms and conditions and the applicable terms and conditions of supply;

(d) if applicable, the buyer will be transferred to the website of the appointed payment service provider, and the payment service provider will handle the buyer's payment to the service provider; buyers must submit payment in full via credit or debit card;

(e) the website will then send to the buyer an automatically generated acknowledgement of payment if applicable; 

(f) once the service provider has checked whether it is able to meet the buyer's order, the service provider will send to the buyer an order confirmation (at which point the order will become a binding contract between the service provider and the buyer). 


20. TERMS AND CONDITIONS OF SUPPLY


20.1. Service providers must use the website interface to create legal notices applying to their relationships with service buyers. 


20.2. Service providers must ensure that: 


(a) legal notices are sufficient to meet the service provider's legal disclosure obligations and other legal obligations; and

(b) they comply with all laws applicable to their service listings and supplies of services, including where applicable the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Electronic Commerce (EC Directive) Regulations 2002.


20.3. Notwithstanding any terms agreed between a buyer and a service provider, the following provisions will be incorporated into the contract of for the supply of services between the buyer and the service provider: 


(a) the price for the services will be as stated in the relevant service listing;

(b) other amounts and VAT and other taxes will only be payable by the buyer if this is expressly and clearly stated in the service listing;

(c) provision of the services must be made within 30 days following date the contract for the supply of the services comes into force or such shorter or longer period as the buyer and service provider may agree;

(d) appropriate means of provision of services must be used by the service provider;

(e) services must be provided with reasonable care and skill and must conform in all material respects to the description of the services in the service listing and any other description of the services supplied or made available by the service provider to the buyer; 


20.4. If the service provider is a business and the buyer is a consumer, the provisions of Section 21 shall be incorporated into the contract for the supply of services between the buyer and the service provider.


20.5. Both buyers and service providers undertake to comply with the agreed terms and conditions of supply.


21. SERVICE PROVIDER DISTANCE CONTRACTS: CANCELLATION RIGHT


21.1. This Section 21 applies if and only if the services provider is a organisation and the buyer enters into a contract with the service provider as a consumer - that is, as an individual acting wholly or mainly outside the buyer's trade, business, craft or profession.


21.2. The buyer may withdraw an offer to enter into a contract with the service provider at any time; and the buyer may cancel a contract entered into with the service provider at any time within the period:


(a) beginning when the contract was entered into; and

(b) ending at the end of 14 days after the day on which the contract was entered into,

subject to Section 21.3. The buyer does not have to give any reason for the withdrawal or cancellation.


21.3. The buyer agrees that the service provider may begin the provision of services before the expiry of the period referred to in Section 21.2, and the buyer acknowledges that, if the service provider does begin the provision of services before the end of that period, then:


(a) if the services are fully performed, the buyer will lose the right to cancel referred to in Section 21.2; and

(b) if the services are partially performed at the time of cancellation, the buyer must pay to the service provider an amount proportional to the services supplied or the service provider may deduct such amount from any refund due to the buyer in accordance with this Section 21.


21.4. In order to withdraw an offer to enter into a contract or cancel a contract on the basis described in this Section 21, the buyer must inform the service provider of the buyer's decision to withdraw or cancel (as the case may be). The buyer may inform the service provider by means of any clear statement setting out the decision. In the case of cancellation, the buyer may inform the service provider using the cancellation form that the service provider will make available to the buyer. To meet the cancellation deadline, it is sufficient for the buyer to send its communication concerning the exercise of the right to cancel before the cancellation period has expired.


21.5. If the buyer withdraws an offer to enter into a contract, or cancels a contract, on the basis described in this Section 21, the buyer will receive a full refund of any amount the buyer paid to the service provider in respect of the contract, except as specified in this Section 21.


21.6. The service provider will refund money using the same method used to make the payment, unless the buyer has expressly agreed otherwise. In any case, the buyer will not incur any fees as a result of the refund.


21.7. The service provider will process the refund due to the buyer as a result of a cancellation on the basis described in this Section 21 without undue delay and, in any case, within the period of 14 days after the day on which the service provider is informed of the cancellation.


22. SERVICE PROVIDER PLATFORM FEES


22.1. Service providers on the Rovo products must pay to us the following amounts: 


(a) fees in respect of the creation of a service provider account;

(b) commission in respect of each sale of services made through our products;

(c) fees in respect to processing payment of any goods or services.


22.2. In respect of fees payable to us by service providers: 


(a) the fees will be as specified on our products from time to time upon your successful registration as a service provider, or in writing;

(b) the scope and duration of the services in respect of which the fees are payable will be as specified on our products at the time those fees are paid;

(c) we shall deduct fees due from amounts held or processed by us on behalf of the service provider;

(d) fees in relation to creation of a service provider account are non-refundable; and

(e) fees in relation to processing of payments are non-refundable, irrespective of cancellations or refunds of the underlying order performed by the buyer or service provider.


22.3. In respect of commission payable to us by service providers: 


(a) at the rate or rates specified on our products from time to time;

(b) we shall deduct commission due from amounts held or processed by us on behalf of the service provider; and

(c) commission payments are non-refundable, irrespective of whether a buyer subsequently cancels the underlying order and irrespective of whether a buyer is entitled to, or receives, a refund in respect of such an order.


22.4. All amounts stated in these terms and conditions or on our products are stated inclusive of VAT.


22.5. We may vary fees from time to time by posting new fees on our products, but this will not affect fees for services that have been previously paid.


22.6. We may vary commission rates from time to time by posting new rates on our products, but this will not affect any liability to pay commission that accrues before the new rates are posted.


22.7. We will give reasonable notice to the service provider with respect to any changes in the fees mentioned in this Section 22.


23. OUR ROLE


23.1. You acknowledge that:


(a) we do not confirm the identity of users, check their credit worthiness or bona fides, or otherwise vet them;

(b) we do not check, audit or monitor the information contained in listings;

(c) we are not party to any contract for the sale or supply of services advertised on the website (except the platform and payment processing services made available to buyers and services providers under these terms and conditions);

(d) we are not involved in any transaction between a buyer and a service provider in any way, save that we facilitate a platform for buyers and service providers and process payments on behalf of service providers; 

(e) we are not the agents for any buyer or service provider,

and accordingly we will not be liable to any person in relation to the offer for sale or supply of any services advertised on our products; furthermore we are not responsible for the enforcement of any contractual obligations arising out of a contract for the sale or supply of any services and we will have no obligation to mediate between the parties to any such contract.


23.2. You acknowledge that we cannot be held responsible for the behaviour of our users, either on or off the website, and we cannot guarantee that any information provided by a user is true, accurate, complete, current and not misleading; and subject to Section 28.1 you will not hold us liable in respect of any loss or damage arising out of any user behaviour or user information.

23.3. The provisions of this Section 23 are subject to Section 28.1.


24. YOUR CONTENT: LICENSE


24.1. In these terms and conditions, "your content" means all works, materials, personal or customer data (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files that you submit to us or our products for storage or publication on, processing by, or transmission via, our products.


24.2. You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store and publish your content on and in relation to our products and any successor products.


24.3. You grant to us the right to sub-license the rights licensed under Section 24.2, except as specified in Section 24.8.


24.4. You grant to us the right to bring an action for infringement of the rights licensed under Section 24.2.


24.5. You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.


24.6. You may edit your content to the extent permitted using the editing functionality made available on our products.


24.7. Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.


24.8. When acting as a data processor on behalf of service providers as specified in Section 14, we withdraw all rights to sub-license and  cannot disclose your content to any 3rd party,  service, or company outside of Rovo except when it is necessary to do so in order to maintain and operate the Rovo Products  (eg. hosting of servers in 3rd party cloud hosting service providers).


25. YOUR CONTENT: RULES


25.1. You warrant and represent that your content will comply with these terms and conditions.


25.2. Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).


25.3. Your content, and the use of your content by us in accordance with these terms and conditions, must not:


(a) be libellous or maliciously false;

(b) be obscene or indecent;

(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

(d) infringe any right of confidence, right of privacy or right under data protection legislation;

(e) constitute negligent advice or contain any negligent statement;

(f) constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;

(g) be in contempt of any court, or in breach of any court order;

(h) be in breach of racial or religious hatred or discrimination legislation;

(i) be blasphemous;

(j) be in breach of official secrets legislation;

(k) be in breach of any contractual obligation owed to any person;

(l) depict violence in an explicit, graphic or gratuitous manner;

(m) be pornographic, lewd, suggestive or sexually explicit;

(n) be untrue, false, inaccurate or misleading;

(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;

(p) constitute spam;

(q) be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or

(r) cause annoyance, inconvenience or needless anxiety to any person.


26. REPORTING ABUSE


26.1. If you learn of any unlawful material or activity on our products, or any material or activity that breaches these terms and conditions, please let us know.


26.2. You can let us know about any such material or activity by email or using our abuse reporting forms.


27. LIMITED WARRANTIES


27.1. We do not warrant or represent:


(a) the completeness or accuracy of the information published on our products;

(b) that the material on our products is up to date; or

(c) that our products or any service on our products will remain available.

(d) We reserve the right to discontinue or alter any or all of our products services, and to stop publishing our products, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing our products.

(e) To the maximum extent permitted by applicable law and subject to Section 28.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our products and the use of our products.


28.  LIMITATIONS AND EXCLUSIONS OF LIABILITY


28.1. Nothing in these terms and conditions will:


(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law,

and, if you are a consumer, your statutory rights will not be excluded or limited by these terms and conditions, except to the extent permitted by law.


28.2. The limitations and exclusions of liability set out in this Section 28 and elsewhere in these terms and conditions: 


(a) are subject to Section 28.1; and

(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.


28.3. To the extent that our products and the information and services on our products are provided free of charge, we will not be liable for any loss or damage of any nature.


28.4. We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.


28.5. We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.


28.6. We will not be liable to you in respect of any loss or corruption of any data, database or software, providing that if you contract with us under these terms and conditions as a consumer, this Section 28.6 shall not apply.


28.7. We will not be liable to you in respect of any special, indirect or consequential loss or damage, providing that if you contract 

with us under these terms and conditions as a consumer, this Section 28.7 shall not apply.


28.8. You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with our products or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).


28.9. Our aggregate liability to you in respect of any contract to provide services to you under these terms and conditions is limited to fees or we charge to you.


29. INDEMNITY


29.1. You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our products or any breach by you of any provision of these terms and conditions.


30. BREACHES OF THESE TERMS & CONDITIONS


30.1. Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may: 


(a) send you one or more formal warnings;

(b) temporarily suspend your access to our products;

(c) permanently prohibit you from accessing our products;

(d) block computers using your IP address from accessing our products;

(e) contact any or all of your internet service providers and request that they block your access to our products;

(f) commence legal action against you, whether for breach of contract or otherwise; and/or

(g) suspend or delete your account on our products.


30.2. Where we suspend or prohibit or block your access to our products or a part of our products, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).


31. THIRD PARTY WEBSITES


31.1. our products includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.


31.2. We have no control over third party websites and their contents, and subject to Section 28.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.


32. TRADEMARKS


32.1. Rovo, Rovo for Partners, Rovo Premium, Rovo Pulse,  our logos and our other registered and unregistered trademarks are trademarks belonging to us; we give no permission for the use of these trademarks, and such use may constitute an infringement of our rights, unless you have obtained a written approval from us.


32.2. The third party registered and unregistered trademarks or service marks on our products are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.


33. VARIATION


33.1. We may revise these terms and conditions from time to time.


33.2. Unless otherwise required by law, we will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our products from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our products.


33.3. If you are a consumer and you have purchased a subscription to Rovo Pulse and/or there subsists a contract under these terms and conditions in respect of such paid services, we will ask for your express agreement to any revision of that contract. We may make such revisions only for the purposes of reflecting changes to applicable law, the technology we use to provide the services and/or our internal business processes. We will give you a reasonably sufficient notice of any revision. If you do not give your express agreement to the revised terms and conditions within that period, the contract between us shall be automatically terminated and you will be entitled to a refund of any amounts paid to us in respect of services that were to be provided by us to you after the date of such termination.


34. ASSIGNMENT


34.1. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions - providing, if you are a consumer, that such action does not serve to reduce the guarantees benefiting you under these terms and conditions.


34.2. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.


35. SEVERABILITY


35.1. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.


35.2. If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.


36. THIRD PARTY RIGHTS


36.1. A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.


36.2. The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any 

third party.


37. ENTIRE AGREEMENT


37.1. Subject to Section 28.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our products and shall supersede all previous agreements between you and us in relation to your use of our products.


38. LAW AND JURISDICTION


38.1. These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore.


38.2. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Singapore.


39. STATUTORY AND REGULATORY DISCLOSURES


39.1. We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our products. We recommend that you consider saving a copy of these terms and conditions for future reference.


39.2. These terms and conditions are available in the English language only.


39.3. We are registered in Singapore; you can find the online version of the register at https://www.acra.gov.sg.


40. OUR DETAILS


40.1. This website is owned and operated by Rovo Private Limited.


40.2. We are registered in the State of Singapore under registration number 201708839M, and our registered office is at 7 Siglap Road #05-63, Singapore 448909.


40.3. Our principal place of business is at 73 Ayer Rajah Crescent, #02-07/08 Singapore 139952.


40.4. You can contact us:

(a) by post, using the registered address given above;

(b) using our products contact form; or

(c) by email, using the email address published on our products from time to time.


41. COPYRIGHT NOTICE


41.1. Copyright (c) 2016 Rovo Pte Ltd.


41.2. Subject to the express provisions of these terms and conditions:


(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our products and the material on our products; and

(b) all the copyright and other intellectual property rights in Rovo and the material on our products are reserved.


You are viewing the latest Rovo Terms & Conditions that come into effect on 25th May 2018. To view the older terms & conditions, click here.

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